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To prepare for the Salesforce Service-Cloud-Consultant Exam, candidates must have hands-on experience with the Salesforce Service Cloud platform and have a deep understanding of customer service best practices. Salesforce provides a variety of training resources and study materials to help candidates prepare for the exam, including online courses, study guides, and practice exams. With proper preparation and study, candidates can pass the Salesforce Service-Cloud-Consultant Exam and become certified as a Salesforce Certified Service cloud consultant, which can open up new career opportunities and help them stand out in the Salesforce ecosystem.

Salesforce Service-Cloud-Consultant Certification Exam is intended for professionals who have experience in implementing and managing Service Cloud solutions. Service-Cloud-Consultant exam tests knowledge of various features of the Service Cloud platform, including case management, service contracts, entitlements, and communities. Service-Cloud-Consultant exam also covers topics such as Salesforce Knowledge, Live Agent, and Service Console.

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The practice exams (desktop and web-based) are customizable, meaning you can set the Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) questions and time according to your needs to improve your preparation for the Professional Salesforce Service-Cloud-Consultant certification test. You can give multiple practice tests to improve yourself and even access the result of previously given tests from the history to avoid mistakes while taking the Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) test. The practice tests have been made according to the latest pattern so you can practice in real Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) exam environment and improve yourself daily.

Salesforce Certified Service cloud consultant Sample Questions (Q68-Q73):

NEW QUESTION # 68
Universal Containers (UC) wants to automate the process of case creation. While conducting a business process review, the consultant learned that in some instances, customers provide UC with digital pictures of the problem. The average attachment size was 34 MB.
Which solution should a consultant recommend?

A. Outlook Integration
B. Web-to-Case
C. Email-to-Case
D. On-Demand Email-to-Case

Answer: C

Explanation:
Explanation
Email-to-Case is a Service Cloud feature that allows you to automatically create cases from incoming emails sent to your company's support addresses. Email-to-Case can handle emails with attachments up to 25 MB in size (minus any text in the email). Email-to-Case also preserves email formatting and supports HTML emails with embedded images. Email-to-Case is suitable for customers who provide digital pictures of their problems as attachments. Verified References: Service Cloud Consultant Certification Guide & Tips, Email-to-Case Overview

NEW QUESTION # 69
Universal Containers wants Salesforce to suggest Knowledge articles to agents based on information about the case.
Which solution should a consultant recommend?

A. Add the Knowledge related list to the case page layout.
B. Add the Knowledge component on the case Lightning record page.
C. Add the Knowledge object to global search objects.

Answer: B

Explanation:
To enable Salesforce to suggest Knowledge articles to agents based on case information, adding the Knowledge component to the case Lightning record page is recommended. This component dynamically suggests relevant articles to agents as they work on cases, improving efficiency and providing agents with quick access to helpful information for case resolution.

NEW QUESTION # 70
UC is creating an inbound customer support contact center to handle questions about using its products. What
should be considered when designing the contact center?

A. Automatic call distributor and interactive voice response
B. Average handling time and first call resolution time
C. Workforce management and customer satisfaction score
D. Agent skill-based routing and predictive dialer

Answer: A

NEW QUESTION # 71
Which Service Cloud tool requires the least agent involvement to resolve a customer issue?

A. Salesforce Knowledge
B. Open CTI
C. Salesforce for Twitter
D. Live Agent

Answer: A

NEW QUESTION # 72
Universal Containers (UC) is developing a strategy for supporting customers on social media sites. UC's requirements include the ability to: * Monitor Facebook fan page for new posts and comments from customers * Link new posts and comments to an existing customer record * Respond to posts from the existing Salesforce Console for Service * Create and link social personas to contacts What should a consultant recommend to meet these requirements?

A. Integrate Facebook to its existing Customer Community.
B. Enable Salesforce social profile on contacts.
C. Enable Social Customer Service.
D. Create a Lightning Platform app for Facebook monitoring.

Answer: B

NEW QUESTION # 73
......

The web-based Service-Cloud-Consultant practice exam can be taken via the internet from any browser like Firefox, Safari, Opera, MS Edge, Internet Explorer, and Chrome. You don’t need to install any excessive plugins and software to take this Salesforce Service-Cloud-Consultant Practice Test. Windows, Mac, iOS, Android, and Linux support this Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) practice exam.

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